support service - rutledge care

Rutledge Care - Delivering certainty everyday

Why Rutledge?

Established in 1979, we are Australia’s premier provider of audio visual systems and related support services. We have a national presence and employ over 250 staff in offices across Australia. Our size and reach provides us with substantial horsepower to ensure that we can respond quickly and effectively to your needs.

We listen to our customers and deliver support solutions that maximise value for money. We are proud of our history and capability and pride ourselves on exceeding the expectations of our customers. You can be assured that your system will be well managed by people who care about you.

We are a learning organisation with a passion for emerging technology. Our staff are qualified, highly trained and we invest in their ongoing development. Our support capabilities are backed by a company that lives and breathes the concept of Engineering Excellence. We have engineers that can design the most complex of systems or provide guidance to ensure that basic systems are fit for purpose and right for your business.

Rutledge Care – Our industry leading service maintenance and support agreement - delivering certainty every day. Your investment in technology is our team’s priority. Our Care Team is part of an integrated solution to provide the right level of support to every customer on every project on any scale for every technology. With our four levels of Rutledge Care, it couldn’t be easier to match your needs with the right level of system support. Call our Care Team today to discuss your organisation’s requirements.

Energy management and sustainability

Energy management and sustainability are fast becoming operational objectives for many organisations. Our support and maintenance services lead the way in ensuring the maximum benefits of carbon neutral
operability are realised and maintained where possible. We have vast experience in providing audio visual designs and installations for 6 Star Green Rated Buildings nationwide. If your organisation is ready to take the next step in energy management ask our Care Team about the options and systems available to meet your sustainability objectives.

To download the Rutledge Care Brochure please click below or alternatively contact us.


Resident Technician/s (Care Resident Packages)

Care Resident Technician Package incorporates all of the support features of the Care Packages and is delivered through dedicated onsite personnel. Importantly, the Resident Technician is backed by the combined capability of Rutledge AV.  For large or multi-site installations a Resident Technician delivers a premium level of responsiveness and in most cases is the most cost effective option. An onsite Resident Technician is the ideal choice for organisations with mission critical systems.

For more information on our Care Resident Packages, click here.

Additional Care Products and Services

We understand that every organisation has specific needs and that is why in addition to our Care Packages, we also offer the following products and services that can be purchased separately to complement your Care Package:

  • Video Conference Hardware/ Software Support
  • Specified Consumables
  • Hardware Extended Warranty
  • Spare Parts/ Spare Equipment