Resident Service Technician
  • Location

    Melbourne, Victoria
  • Work Type

  • Start Date


About the role

The key focus to this onsite position is to provide a high level of technical service and support to our clients whilst based at their premise. This position will be responsible for providing high level technical and customer support including fault finding, resolving technical issues and reporting.  This position is responsible for the efficient running of day-to-day audio visual operations within our client’s premises.

Rutledge AV is entering an exciting phase of growth. If you are prepared to work hard, deliver results and want to play an active role in Rutledge AV, apply now.

How to apply

You can apply for this role by clicking the ‘Apply for this job’ button and filling out the form, including attachments to your resume and cover letter.

In your cover letter and resume please address the criteria outlined below.


  • Delivery of consistent, friendly and responsive service and to develop and document accepted agreed standards of service and meeting support.
  • Providing onsite service, fault finding and technical diagnosis.
  • Exceed the clients expectations by being proactive in handling and resolving customer queries and complaints efficiently and courteously.
  • Demonstrate and reinforce the service standards at all times and provide the necessary leadership to gain commitment from the client and associated facilities team.
  • Identify and implement new initiatives for improving service standards.
  • Identify and facilitate opportunities for training the clients’ team across all locations where necessary to ensure consistently maintain standards and skill level.
  • Liaise with reception, IT and facility teams for booking requirements, facilitation and cross training.
  • Prepare event orders accurately ensuring all events are delivered as per the requirements.
  • Input, update and maintain accurate bookings and co-ordinate meeting requests including communication with internal and external parties to fulfil specific requirements.
  • Manage media requests professionally by providing support leading up to and during live event production.
  • Understand and effectively communicate the full range of services to users and clients.
  • Ensure all documentation is kept up to date and stored in a structured manner at all times and reporting to management and the client is completed in an efficient manner.

Skills & Experience

  • Critical to be proficient in engaging and communicating with top-end senior executives and their PA’s.
  • Previous experience working in a corporate environment.
  • Experience with audio and video equipment systems.
  • Advanced knowledge in video conferencing and control systems, in particular AMX & Polycom.
  • Experience in fault finding, audio visual schematics and digital sound processors.
  • A passion for providing high level technical support and customer service.
  • Strong communication skills, both written and verbal.
  • Strong attention to detail with your ability to prioritise and meet deadlines.
  • Experience using MS Office with particular emphasis on WORD and EXCEL.
  • Current valid driver’s licence.


People choose to align their career with Rutledge AV because we are innovative and have almost 40 years of industry experience. We pride ourselves on supporting our employees and providing opportunities to continually learn and develop.

Rutledge AV is known as the leader in the Australian AV integration market and has won numerous awards for delivering innovation and excellence to clients. Everyone in the business works together with a professional and creative approach to solving problems and helping the team succeed. At Rutledge AV we share common values of passion for AV technologies and a strong customer focus.


  • Career progression opportunities
  • Work with great people
  • Competitive remuneration
  • Highly respected company and brand
  • Latest AV & ICT technologies
  • Excellent team environment
  • Ongoing personal development (AV and ICT industry training and certification)
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