Resident Service Technician
  • Location

    Fyshwick ACT
  • Work Type

    Full Time
  • Start Date

    Immediate
  • YOU MUST HAVE THE RIGHT TO LIVE AND WORK IN THIS LOCATION TO APPLY FOR THIS POSITION

What part will you play?

The key focus to this onsite position is to provide a high level of technical service and support to our clients whilst based at their premise. This position will be responsible for providing high level technical and customer support including fault finding, resolving technical issues and reporting.  This position is responsible for the efficient running of day to day audio visual operations within our client’s premises.

This opening is for someone who is looking for a fantastic opportunity and experience to work with an industry leader and global customer.

 

How to apply

You can apply for this role by clicking the ‘Apply for this job’ button and filling out the form, including attachments to your resume and cover letter.

In your cover letter and resume please address the criteria outlined below.

  • Delivery of consistent, friendly and responsive service and to develop and document accepted agreed standards of service and meeting support
  • Exceed the clients expectations by being proactive in handling and resolving customer queries and complaints efficiently and courteously
  • Identify and implement new initiatives for improving service standards
  • Liaise with reception, IT and facility teams for booking requirements, facilitation and cross training
  • Understand and effectively communicate the full range of services to users and clients
  • Providing onsite service, fault finding and technical diagnosis
  • Demonstrate and reinforce the service standards at all times and provide the necessary leadership to gain commitment from the client and associated facilities team
  • Identify and facilitate opportunities for training the clients’ team across all locations where necessary to ensure consistently maintain standards and skill level
  • Prepare event orders accurately ensuring all events are delivered as per the requirements
  • Ensure all documentation is kept up to date and stored in a structured manner at all times and reporting to management and the client is completed in an efficient manner

Skills & Experience

  • Previous experience working on a client premises beneficial
  • Experience in Creston and Cisco systems highly desirable
  • A passion for providing high level customer service & technical support
  • Strong communication skills, both written and verbal
  • Experience using the Microsoft suite of products
  • Current valid driver’s licence
  • Highly self-motivated and directed
  • Experience with audio video & IT equipment systems beneficial
  • Experience in fault finding technology beneficial
  • Gaps in the candidate’s experience will be assessed and training provided where required
  • Strong attention to detail with your ability to prioritise and meet deadlines
  • Current AGSVA clearance highly desirable
  • Ability to multi-task in an energetic environment

Culture

People choose to align their career with Rutledge AV because we are passionate about what we do. We strive to attract employees who are committed to excellence, are ambitious and want to work for an organisation that rewards performance, values loyalty and is committed to achieving mutually beneficial outcomes. We are committed to supporting our employees and providing opportunities to continually learn and develop their skills.

Benefits

  • Collaborative work environment with dynamic growth opportunities
  • Committed to the career development and education of our team
  • Acces to latest AV & ICT technologies
  • Global Company. named as one of 50 Most Admired Companies in 2017 by Silicon Review
  • #2 on SCN’s Annual List of Top 50 Systems Integrators
  • Internationally recognized: Digital Studio Award at CABSAT 2019 in Dubai; InAVation Award at ISE 2019 in Amsterdam
  • Recognized among “Elite 150” on CRN’s 2019 Managed Service Provider 500 list
  • 2017 Integrator of the Year
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