Service Administrator
  • Location

    Fyshwick ACT
  • Work Type

    Work Type
  • Start Date


What part will you play?

You will be supporting the Service department with day to day administrative & helpdesk duties.  This role is varied and requires the incumbent to be both motivated and highly organised. Particular emphasis is placed on numeracy and having a strong eye for detail.

This position also supports our key departments with a diverse range of office duties to ensure the smooth and efficient running of our ACT office. You will be the first point of contact for our clients having the ability to deliver fantastic customer service.

As a Service Administrator, you will need to be prepared to undertake a wide variety of tasks and demonstrate excellent adaptability.

How to apply

You can apply for this role by clicking the ‘Apply for this job’ button and filling out the form, including attachments to your resume and cover letter.

In your cover letter and resume please address the criteria outlined below.



  • • Manage existing client “Assist” database and ensure accurate reporting of faults to clients
  • • Co-ordinate customer equipment repairs and quotations
  • • Assist in maintaining existing customer equipment schedule, including downloading and distribution of software upgrades and information to clients
  • • Meet and greet both clients and visitors on arrival
  • • Coordinate, manage and follow through on travel arrangements for the team in Canberra
  • • Assist the State Manager in organizing meetings and documents
  • • Ad hoc Data Entry
  • • Helpdesk overflow (Logging and following up client help desk calls)
  • • Co-ordinate and book client service inspections as required
  • • Handle all incoming calls and sales enquiries in a friendly and professional manner
  • • Support local building and vehicle maintenance
  • • Ensure internal facilities and functions are kept clean and tidy
  • • Maintain office and kitchen supplies

Skills & Experience

  • • Minimum 2-3 years office based administration experience
  • • Exceptional written and verbal communication skills
  • • A passion for delivering great customer service
  • • Excellent time management skills
  • • Flexible & a team player with the ability to work as part of a small team
  • • Strong attention to detail
  • • A valid Driver’s License
  • • Highly organised and capable of working autonomously
  • • Demonstrate initiative and commitment in everything that you do
  • • Experience answering phones
  • • Ability to be versatile, adaptable and prioritise tasks
  • • High level of proficiency using Microsoft Word and Excel
  • • Ability to build and maintain relationships with stakeholders


People choose to align their career with Rutledge AV because we are passionate about what we do. We strive to attract employees who are committed to excellence, are ambitious and want to work for an organisation that rewards performance, values loyalty and is committed to achieving mutually beneficial outcomes. We are committed to supporting our employees and providing opportunities to continually learn and develop their skills.


  • Collaborative work environment with dynamic growth opportunities
  • Committed to the career development and education of our team
  • Acces to latest AV & ICT technologies
  • Global Company. named as one of 50 Most Admired Companies in 2017 by Silicon Review
  • #2 on SCN’s Annual List of Top 50 Systems Integrators
  • Internationally recognized: Digital Studio Award at CABSAT 2019 in Dubai; InAVation Award at ISE 2019 in Amsterdam
  • Recognized among “Elite 150” on CRN’s 2019 Managed Service Provider 500 list
  • 2017 Integrator of the year
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